Orders and Returns

SpareTentPoles.com Delivery and Returns

We hope you love shopping with SpareTentPoles.com. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery to UK addresses is included within the cost of all of our items unless explicitly stated otherwise. We don’t guarantee delivery times, but we do our best to provide accurate estimates. Typically, you should expect to receive the items that you order within 3 working days of placing the order.

Non-delivery of ordered items must be notified to us no later than 14 days after the expected arrival date of the order, it will not be possible to refund undelivered items outside this time scale.

Deliveries occur only on weekdays. Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders you place with SpareTentPoles.com after noon on Friday or on Saturday/Sunday will not be processed until Monday.

Returns and Replacements

We want you to be completely happy with your SpareTentPoles.com order. If for any reason you are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Returned merchandise should include the vendor packaging and be in the same condition as when it was received. A restocking fee of £9 will apply to non-faulty returns. Merchandise must be returned within 14 days of receipt of merchandise.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your SpareTentPoles.com order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Please allow 10 to 14 days for SpareTentPoles.com to process your return.